Introduction

This agreement sets forth the terms and conditions between myself (the undersigned), my child/ren (the participant), Kidko Performing Arts School and Chambers Music (Kidko)

 

        First Term 'Money Back Guarantee'

1.    New students to Kidko are entitled to our 'Money Back Guarantee' for their first term. A full refund of remaining lessons will be given.

2.    Attendance of first term lessons are still subject to the Kidko Cancellation Policy outlined above

3.    Cancellation of lessons for the 'Money Back Guarantee' must be given with at least 48 hours notice of the next lesson. Kidko must be provided sufficient time to be able re-schedule our teachers reserved time.

4.    The 'Money Back Guarantee' does not apply to any subsequent terms after the first term.

 

        Kidko Application

1.    In creating a student profile, I am declaring my intent to apply for lessons and  agree to be placed on Kidko's student list and will liable for any costs incurred in the delivery of musical tuition services

2.    All lesson times are allocated/ re-allocated subject to the requirements of overall scheduling,  and at the discretion of Kidko. Lesson times are not 'owned' by the student/family, and there is no guarantee that a lesson time will not change to better suit a greater number of people.

3.   Whilst we always try to have the same teacher for student lessons each week, this is not guaranteed. Where necessary Kidko reserves the right to use a  substitute teacher.

 

        'During school hours lessons' Student Collection

1.     By agreeing to the 'Terms and conditions', you automatically opt into a student collection agreement with Kidko.

2.      Students of daytime lessons will be collected from and returned to their individual classrooms.

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        Kidko Payment Policy

1.   Payments for ongoing lessons will be deducted on a term by term basis, processed at least four (4) weeks prior to the commencement of the Victorian State Government school terms.

2.   Only full payment will secure a student’s placement.

3.   All purchases with Kidko are final.

4      Kidko agrees to notify me of any upcoming deductions at least 4 days prior to processing the transaction.

5.      Should I wish to cancel or change any recurring or ongoing payments, I will give notice of my intention to do so in writing at least 1 week prior to any scheduled payment processing date.
6      Kidko charges a quarterly membership, insurance, and administration fee. I understand that this fee will be charged to my nominated payment method as outlined in point 4.

7.      Kidko charges a per registration administration fee for all AMEB exams. I understand that this fee will be charged to my nominated payment method as outlined in point 4.

8.      All students will require additional music resources/books. You will be notified by us as to which music resources your teacher has recommended. All material will be invoiced prior to ordering with a notice period. 

9..      I understand that all Credit and Debit Card payments will incur an additional 0.75% bank fee surcharge. This is the fee imposed  by the bank.

10      It is my responsibility to notify Kidko of any changes to my credit or debit card details and/or bank account details in writing.

11.      Declined scheduled payments (and declined re-processed payments) may incur a 'declined payment fee' of $10 per transaction to compensate Kidko for bank fees and administration costs. 

12.      If I wish to dispute any amount debited to my credit card, debit card or bank account by Kidko, I will give notice of this to Kidko in writing via email. Kidko will investigate the matter and provide a written response within 5 working days. If required, Kidko will make appropriate adjustments or refer the matter to my financial institution. Additional fees charged by the financial institution will be covered by the party who is responsible for any error.

13.    Kidko will keep my credit or debit card details and/or bank account details confidential and will not use them for purposes other than to debit the amount owing on my account.
Please note that by law Kidko must retain your credit card details and/or bank account details for not less than seven years from the date of the last debit as verification of the authority to debit.

 

      Kidko Cancellation and Refund Policy for Private/Solo Music       Tuition (Lessons) Cancellation Policy

1.    By signing up to lessons with Kidko I agree that lessons will be ongoing and will only cease upon my request.

2.    I agree to give Kidko at least 48 hours in writing via email, of any foreseen circumstances that would see me miss my or my child’s lesson, this includes but is not limited to, family holidays, school excursions and events, or conflicts with other activities. If practicable and possible, Kidko will endeavour to reschedule this lesson or to distribute the missed time over a number of other lessons. Refunds will not be given.

3.    If a lesson is missed due to sickness or other unforeseen circumstance I will give Kidko as much notice as possible, in writing via email, prior to the lessons commencement date and time. Lessons missed due to unforeseen circumstances are entitled to 1 (one) make up lesson or time added to subsequent lessons within the current term. Scheduled make-up lessons may be with an alternate teacher.

4.    Kidko reserves the right to terminate lessons.

Where possible, Kidko will provide a suitable notice period to allow students to find replacement tuition. During this period, the 4 week cancellation period will still apply and no refunds will be issued.

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        Operational Dates and Times

1.    Kidko lessons operate by the Victorian State Government school terms

2.    Lessons will not operate during school holidays or state and federal public holidays

3.    Kidko lessons for daytime students of Docklands primary and South Melbourne Park Primary School may have variations in lesson days. These alternative days are to allow accommodations for curriculum days, camps, excursions etc., as scheduled by the school

4.    Ongoing continuation of lessons and classes is assumed unless Kidko is notified, in writing via email, of intent to cease lessons.

 

         Indemnity Release

I indemnify and release Kidko, and their staff and teachers against all costs incurred, expenses and all liabilities whatsoever arising as a result of me or my child/s actions, or teacher or staff instructions during all activities undertaken within Kidko teaching space/s and any performances in collaboration with Kidko that may arise.

I understand that I and my child/ren must follow safety instructions and guidelines for using equipment and resources as Kidko does not accept liability for personal injury.

 

I understand that Kidko strives to ensure that a high level of safety is maintained at all times. I understand that I, and my child/ren voluntarily participate in any activities undertaken with Kidko. I authorise Kidko to seek appropriate medical attention in the event that I or my child/ren is/are injured. I understand that the lessons may be photographed by Kidko for archival and marketing purposes.